Telephone:  1 608 271 4848

Toll Free:     1 800 356 3200

FAX:            1 608 661 2935

2880 Commerce Park Drive

Madison, WI  53719

NexWave Digital Wireless is a division of General Communications, Inc.

NexWave Digital Wireless is a division of General Communications, Inc.

NexWave is a registered trademark of General Communications, Inc.


General Communications, Inc. understands your concerns about privacy and is therefore committed to protecting and respecting your privacy. Our Privacy Policy explains our collection and use of information you supply when submitting information or visiting our Site. We encourage you to read our policy from time to time, since we do make changes and updates. Your use of our Site constitutes your acceptance of the Privacy Policy in effect on the date of your use.


Keeping Your Information Secure


Keeping your personal information secure is one of our most important responsibilities. We value your trust and handle your information with care. We will safeguard, according to established standards of security and confidentiality, any information our users share with us. Our employees access information about you when needed to maintain your accounts or otherwise meet your needs. We may also access information about you when considering a request from you for additional services or when exercising our rights under the law or any agreement with you. We continually access new technology for protecting information. Our employees are trained to understand and comply with these information principles.


When Information is Collected and Not Collected


When a visitor requests pages on the NexWave site, our servers automatically recognize the browser's domain name and IP address. Our servers also record e-mail addresses that you submit in our request forms. We may also collect statistical information about how users are generally searching or using the site and reserve the right to compile and publish user's profile information without user's names and addresses for reasonable business purposes.


We may use "cookies" to track sessions and to personalize your experience on our site. Cookies are small data files stored on a user's hard drive that allow the same web site only to "remember" certain things about you, for example, what you previously selected for purchase. Most browsers will allow you to decline cookies if you choose. To make a purchase in our store or to log in and view information about your account, you will need to have your cookies enabled. Once you have completed your on-line purchase, the cookie will be discarded. Such uses allow us to improve our site and better tailor it to meet our users' needs. We also use this information, and other information we obtain from your current and past activities on the site, to troubleshoot problems and to make available to you additional services which may be of interest to you. In general, General Communcations will not share your information with anyone who is not an employee or affiliate of General Communcations, Inc., or who has not signed an appropriate non-disclosure agreement unless we make disclosure to you, have your consent or are required to do so by law.


When you register to purchase any General Communcations products, your user name and password are recorded solely for the purpose of maintaining your own account within the Site. You will be required to re-enter your credit card information for each purchase you make. In this way we hope to prevent anyone who may log on with your account name and password from making purchases, which you do not authorize.


How General Communcations Uses Your Information


General Communcations will not sell, rent or share personally identifiable information about you to any unaffiliated third party unless we have previously informed you in disclosures or agreements, have been authorized by you, or are required to by law. If we receive a subpoena or similar legal process demanding release of any information about you, we will generally attempt to notify you (unless we believe we are prohibited from doing so). Except as required by law or as described above, we do not share information with other parties, including government agencies.


We may use personally identifiable information about you to customize your experience on the NexWave site, to analyze site usage, and to improve our content and product offerings. We use the e-mail address you submitted in the registration process to deliver information about our services to you or to ask you for feedback about our products or services.


If you do not want to participate in our surveys or if you are not interested in receiving other contacts from us don't click on the "Would You Like To Receive Our E-mail Newsletters?" button when you request information or make a purchase. You may also modify your account information to "opt-out" in the future.


We may share information with third parties which is based on our experiential or other data which does not personally identify any of our users. This may include such information as product or service preferences within certain sectors of our user base for instance.


We may use the demographic information that you provide when you register within the NexWave site to help tailor your experience on our site and to assist us in developing products in which you may be interested.


General Communcations may contact users by e-mail, through a general notice on the pages of the NexWave site, or by written communication delivered by mail to the users' address on record in the General Communcations registration database.


Keeping Information Accurate


If you ever find that your account information is not complete, not accurate or not current, please e-mail, call or write to us as noted below. We will correct any erroneous information as quickly as possible. You may amend your personal profile at any time by clicking on the appropriate link on any page.


General Communcations and Children


General Communcations does not knowingly solicit data from children, and we do not knowingly market to children. Our terms and conditions of use require that any registration may only be made by those over the age of 16 and that any product purchases may only be made by those over the age of 18.


If we have reason to believe that information is being provided by a child under the age of 16 General Communcations will not collect the information without parental consent or parental notification, which will include the opportunity for the parent to prevent the use of the information or to prevent the child's participation in the activity. Without parental consent, online information will only be used to respond to an unsolicited request and for no other purposes. For more information on this matter, contact us by clicking one of the "Contact Us" links.


We recognize that protecting children's identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.


How to Contact Us


To contact General Communcations, please click on one of the "Contact Us" links.


Maintaining the Security of Your Information


We know that some of you are concerned about using credit cards over the Internet, and we consider the privacy and confidentiality of our customers to be a top priority. Our site uses encryption technology, digital certificates, secure commerce servers and authentication to protect your personal information, technology supported by most browser software. This server encrypts information. As long as the web browser you're using supports Secure Sockets Layer (SSL), like the Netscape 4.0+, Microsoft Internet Explorer 4.0+, Opera 1.0+, Safari 1.0+, Google Chrome 1.0+ or higher browsers, your information will be submitted to us with a high level of security. Mose browsers indicate that the security technology is activated by displaying a key or closed padlock on the address bar or at the bottom of the browser. Check your browser's documentation to learn how your browser indicates that the transaction is in secure mode.


While General Communcations works to protect your personal information by providing one of the most secure environments available on the Internet today, you also play a role in protecting your information. You can help to maintain the security of your online transactions by not sharing your I.D. or password with anyone and by changing your password regularly.


Access to Your Information


While we take reasonable measures to prevent the loss or misuse of the information that you provide to us, due to factors beyond our control, we do not guarantee that your personally identifiable information or any other information collected by us will be completely secure from misappropriation by hackers or other third parties or from other criminal activities.


We reserve the right to change the Privacy Policy at any time. The use of your information is subject to the Privacy Policy and Terms of Use in effect at the time of use. The provisions contained herein supersede all previous notices or statements regarding our privacy practices. We will post any changes to the Privacy Policy and the Terms of Use on our Site. We encourage you to check the current Policy in effect by clicking on the "Privacy Policy" link.


By using our Site you agree that any dispute over privacy or the terms contained in this Privacy Policy, our Terms of Use (incorporated herein by reference) or any other agreement we have with you, will be governed by the law of the State of Wisconsin. In the event of any conflict between the terms and conditions of this Privacy Policy and the Terms of Use, then the Terms of Use shall control. You also agree to arbitrate such disputes and to abide by any limitation on damages contained in our Terms of Use or other agreement we have with you.


Last Updated 7/18/2014